Terms and Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern all rental agreements between Velo Algarve ("we," "us," "our") and the individual making a booking ("you," "the Renter"). By completing a booking through our website at veloalgarve.com, by telephone, or via WhatsApp, you confirm that you have read, understood, and agree to be bound by these Terms in full.If you do not agree to these Terms, you must not proceed with a booking.These Terms apply to all rental transactions and are incorporated by reference into any booking confirmation issued by Velo Algarve.

2. Eligibility

To rent equipment from Velo Algarve, you must:Be at least 18 years of age at the time of rental.

Be physically capable of operating a road bicycle safely on public roads.

Provide accurate personal information at the time of booking, including your name, contact details, and relevant sizing informationNot be under the influence of alcohol, controlled substances, or any medication that may impair your ability to operate a bicycle safelyBy completing a booking, you confirm that you meet all eligibility requirements. We reserve the right to refuse rental to any person who, in our reasonable assessment, does not meet these requirements or poses a safety risk to themselves or others.

3. Booking and Confirmation

3.1 How to Book

Bookings are made through our online booking system (powered by Booqable) at veloalgarve.com, by telephone, or via WhatsApp. A booking is not confirmed until you receive a written confirmation from Velo Algarve.

3.2 Booking Information

At the time of booking, you are required to provide:Full name and contact detailsRental dates and location for deliveryBody measurements required for bike fitting (height, inseam, and any relevant fit preferences)Cleat standard (Look/Keo or Shimano/SPD-SL) for pedal setupPreferred accessories (helmet size, shoe size if applicable)

3.3 Pre-Delivery Check-In

Prior to delivery, a member of the Velo Algarve team will contact you to confirm your sizing, fit preferences, and any outstanding details. This call is a required part of our service. Failure to respond to our pre-delivery contact within a reasonable time may result in delayed delivery.

3.4 Confirmation of Contract

A binding rental contract is formed when we issue a written booking confirmation. These Terms are incorporated into that contract in full.

4. Rental Pricing and Payment

4.1 Pricing

All rental prices are listed on our Pricing page at veloalgarve.com/pricing/. Prices are quoted in Euros (€) and include VAT at the applicable Portuguese rate.

4.2 Delivery Fees

A delivery and collection fee applies to all rentals. Fees are calculated based on the distance from our base to your accommodation and are communicated at the time of booking. Delivery fees are listed at veloalgarve.com/pricing/.

4.3 Payment

Payment is processed securely through Booqable. We accept the payment methods listed on our website at the time of booking. Full payment is required at the time of booking confirmation unless an alternative arrangement has been agreed in writing.

4.4 Price Changes

Prices displayed on our website are subject to change. The price applicable to your booking is confirmed at the time of your booking confirmation. Price changes after confirmation do not affect confirmed bookings.

5. Minimum Rental Period

The minimum rental period is 3 days. No exceptions apply unless agreed in writing by Velo Algarve prior to booking.

6. Delivery and Collection

6.1 Delivery

We deliver to your hotel, villa, or accommodation address anywhere within the Algarve region of Portugal. The agreed delivery location must be accessible by vehicle and must have a responsible adult present at the time of delivery to accept and sign for the equipment.

6.2 Delivery Time

Delivery times are agreed at the time of booking and confirmed prior to delivery. We will make every reasonable effort to deliver at the agreed time. In the event of unforeseen delay, we will notify you as soon as practicable.

6.3 Delivery Process

At delivery, a member of the Velo Algarve team will:Present the bicycle and all included equipmentWalk you through the bike setup, components, and kitConfirm that the setup meets your requirements before leavingYou are responsible for checking that the equipment delivered matches your booking confirmation. Any discrepancies must be raised at the point of delivery.

6.4 Collection

We will collect the equipment from your accommodation at the agreed time on the final day of your rental period. You must ensure that all equipment is available and accessible at the agreed collection time. Failure to make equipment available for collection may result in additional charges.

6.5 Changes to Delivery or Collection Address

Changes to your delivery or collection address must be communicated in writing at least 48 hours before the scheduled delivery or collection. Additional delivery fees may apply for address changes that fall outside the original delivery zone.

7. Equipment

7.1 Equipment Provided

Subject to availability, the rental includes:One carbon Cervélo road bicycle with SRAM Force AXS electronic groupsetGarmin GPS unit with preloaded curated GPX routesRadar taillightPre-loaded saddle bag (TPU tubes, tyre plugs, spare SRAM AXS batteries, mini electric pump)Water bottlesThe following items are available as add-ons at additional cost:QUOC cycling shoes (size-dependent availability)HelmetSpecific equipment models may vary. All equipment is maintained to professional standards and subject to annual fleet renewal.

7.2 Equipment Condition

All equipment is delivered in good working order, clean, and serviced. You are required to inspect the equipment at delivery and raise any concerns immediately. Use of the equipment after delivery without raising concerns will be taken as your acceptance that the equipment was delivered in satisfactory condition.

7.3 Equipment Care

You are responsible for the equipment from the point of delivery until collection. You must:Use the equipment only for lawful road cycling on public roads in PortugalStore the equipment securely when not in useNot lend, sublet, or transfer use of the equipment to any third party without our prior written consentNot modify, alter, or attempt to repair the equipmentUse appropriate care and skill when using all equipment

7.4 Prohibited Uses

The equipment must not be used:Off-road or on surfaces not suitable for a road bicycleIn any race, competition, or timed event, unless agreed in writing with Velo Algarve in advanceBy any person other than the named Renter, unless agreed in writing in advanceIn any manner that could cause unnecessary wear, damage, or risk

7.5 Loss or Damage LEGAL REVIEW FLAG:

The replacement and repair cost schedule below should be confirmed with your insurer once Juli has sourced coverage. Amend these figures before publishing if coverage changes liability exposure.You are financially responsible for any loss of, or damage to, the equipment during the rental period beyond normal wear and tear. Charges apply as follows:

Item Replacement cost

Carbon Cervélo road bicycle (frame or full bike)At current market value — to be confirmed [BRAD TO INSERT]SRAM Force AXS groupsetAt current market value — to be confirmed [BRAD TO INSERT]Garmin GPS unitAt current market value — to be confirmed [BRAD TO INSERT]HelmetAt current market value — to be confirmed [BRAD TO INSERT]QUOC shoesAt current market value — to be confirmed [BRAD TO INSERT]Saddle bag contents (pump, tubes, tools)€[BRAD TO INSERT]Damage charges will be invoiced within 7 days of the collection date. You agree to pay any such charges within 14 days of invoice.

8. Risk, Safety, and Limitation of Liability:

This is the most legally sensitive section. Portuguese consumer law (Law No. 24/96) and EU product liability law (Decree-Law 383/89) do not permit complete exclusion of liability for personal injury or death caused by defective equipment. Clauses 8.1–8.3 limit liability as far as permitted by Portuguese law but cannot go further. This section must be reviewed by a Portuguese solicitor before publishing. The scope of limitation will need to be adjusted once insurance coverage is in place.

8.1 Assumption of Risk

Road cycling is a physical activity that carries inherent risks, including but not limited to: road traffic, road surface hazards, weather conditions, mechanical failure, physical exhaustion, and collision. By renting equipment from Velo Algarve and using it on public roads, you voluntarily assume all inherent risks associated with road cycling.You acknowledge that you are physically capable of, and sufficiently experienced in, road cycling to operate a high-performance road bicycle safely on the roads of the Algarve.

8.2 Renter Responsibility

You are solely responsible for:Your own safety and the safety of others while using the equipmentYour compliance with Portuguese traffic law and the Portuguese Highway Code (Código da Estrada)Carrying appropriate personal identification when ridingAssessing road and weather conditions before each ride and adjusting your activity accordinglyAny fines, penalties, or legal liability arising from your use of the equipment on public roads

8.3 Limitation of Liability

To the fullest extent permitted by applicable Portuguese law:(a) Velo Algarve excludes all liability for any loss, injury, damage, or death arising from your use of the rental equipment on public roads, unless such loss, injury, damage, or death is caused directly by our supply of defective equipment.(b) Velo Algarve's total liability to you in respect of any claim arising under or in connection with your rental shall not exceed the total rental fees paid by you for the relevant rental period.(c) Velo Algarve shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of earnings, loss of enjoyment, or costs of alternative arrangements arising from any failure or delay in delivery or collection.Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable Portuguese or EU law.

8.4 Equipment Insurance INSERT ONCE CONFIRMED:

Once Velo Algarve's commercial insurance is in place, insert here: details of what is covered, what the renter's residual liability is, and whether any damage waiver or excess applies. Until that time, the full replacement cost provisions in Clause 7.5 apply.We strongly recommend that all renters hold appropriate personal accident insurance and travel insurance that covers road cycling activities prior to their rental period. We do not require proof of insurance as a condition of rental, but we strongly advise it.8.5 Helmet UseA helmet is available as an add-on with your rental. Under Portuguese law, helmet use is not compulsory for non-motorised bicycles. However, Velo Algarve strongly recommends wearing a helmet at all times. If you decline to add a helmet to your booking, you do so at your own risk.

9. Punctures and Mechanical Issues

9.1 Minor Mechanicals

Each rental bike is equipped with a pre-loaded saddle bag containing TPU tubes, tyre plugs, spare SRAM AXS batteries, and a mini electric pump for self-sufficient roadside repairs. By accepting the rental, you confirm that you have sufficient mechanical knowledge to use this equipment, or that you accept the risk of being unable to do so.

9.2 Serious Mechanical Issues

In the event of a serious mechanical failure during your rental period that renders the bike unrideable and is not caused by your own actions, contact us immediately. We will assess the issue and, subject to the nature of the fault, provide a replacement or arrange for assistance. We are not liable for costs or losses arising from time spent off the bike due to mechanical issues beyond our control.

9.3 Damage Caused by Renter

Mechanical issues or damage caused by misuse, neglect, collision, or use in breach of these Terms are the financial responsibility of the Renter under the provisions of Clause 7.5.

10. Cancellation and Modifications:

EU consumer law (Directive 2011/83/EU) provides certain cancellation rights for online contracts. However, under Article 16(l), these rights do not apply to leisure services for a specific date or period. Road bike rental for specific dates should qualify for this exception, but this should be confirmed with a Portuguese solicitor.

10.1 Cancellation by the Renter

Cancellation timing Outcome

More than 14 days before rental start dateFull refund, less any payment processing fees7–14 days before rental start date50% of rental fee retained; delivery fee refunded in fullLess than 7 days before rental start dateNo refundNo-show on delivery dayNo refund

10.2 Modifications by the Renter

Requests to modify booking dates, duration, or location must be made in writing at least 7 days before the original rental start date. Modifications are subject to availability and may result in a revised price. We will make every reasonable effort to accommodate modification requests but cannot guarantee availability.

10.3 Cancellation by Velo Algarve

In the event that we are unable to fulfil your booking due to circumstances beyond our control (including but not limited to equipment failure, severe weather, or force majeure events), we will notify you as soon as practicable and offer either a full refund or an alternative booking date. We will not be liable for any costs or losses beyond the refund of rental fees paid.

10.4 Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, government restrictions, natural disasters, or public health emergencies.

11. Conduct

You agree to behave responsibly at all times when using the equipment and to comply with all applicable Portuguese laws. We reserve the right to terminate your rental without refund if, in our reasonable assessment, you are using the equipment in a manner that is dangerous, unlawful, or likely to cause damage to the equipment or harm to others.

12. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Portugal. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Portuguese courts, unless applicable consumer protection law provides otherwise.In the event of a dispute, we encourage you to contact us in the first instance to seek resolution. Portuguese consumers also have the right to refer disputes to an authorised alternative dispute resolution (ADR) body. Information on ADR bodies in Portugal is available from the Direção-Geral do Consumidor at www.consumidor.gov.pt.

13. Amendments

We reserve the right to amend these Terms at any time. Amendments will be posted on our website at veloalgarve.com/terms/ and will apply to bookings made after the date of amendment. Bookings confirmed before any amendment remain governed by the Terms in force at the time of confirmation.

14. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be severed from the remainder of these Terms, which shall continue in full force and effect.

15. Contact

For any questions about these Terms or your rental:

Velo Algarve Email: hello@veloalgarve.com
WhatsApp:
Website: veloalgarve.com